ZOHO Corp Off Campus Drive Hiring Freshers As Technical Support Engineers
2024-08-12
Job Profile: Technical Support Engineers
Degree Required: B.E/ B.Tech/ Any Degree
Experience Required: Freshers/ Experienced
Work Location: Chennai
We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients. You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. Your expertise will be crucial in maintaining customer satisfaction and loyalty.
Key Responsibilities:
Respond to customer inquiries via phone/email/chat in a timely and professional manner.
Provide step-by-step guidance to customers to resolve issues.
Assist customers with the integration of the payment gateway into their websites or applications.
Gather customer feedback and provide insights to the product management and development teams.
Provide regular updates to management on support trends and customer satisfaction.
Collaborate with the development team to understand product features and functionalities.
Conduct system testing to replicate customer issues and identify solutions.
Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
Develop internal training materials to keep the support team updated on new features and changes.
Skillset Required:
Possessing 0 to 3 years of work experience in a similar industry.
Work experience in the Fin-tech industry would be an added benefit.
Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
Strong communication and interpersonal skills.
Being self-motivated, driven by results, and capable of working independently with minimal supervision.
Displaying excellent analytical and problem-solving abilities.
JobJoins
