IBM Off Campus Recruitment 2024 For Technical Support Engineer
2024-08-22
Job Title: Technical Support Engineer
Location: Bangalore
Qualification: Bachelor’s Degree
Work Experience: Freshers / Experience
Job Description:
Previous experience in technical support, software services, or system administration for a large end-user community.
Experience with Troubleshooting Skills, Data Analysis Skills, Windows Servers.
Experience with RESTful API is an added advantage.
Fluent in English
Preferred Technical and Professional Expertise:
Database skills, with the expertise to write and update SQL queries.
Basic knowledge of JavaScript or similar language.
Knowledge of Agile methodologies such as Scrum, Kanban, SAFe will be a plus.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment;
Ability to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps;
Ability to successfully manage your time, balancing multiple tasks with varying levels of priority and urgency;
Acting as a customer champion by being the voice of the customer, checking communication channels to stay on top of and communicate effectively and proactively with the company or team updates;
Being an example that continues to drive until the root cause is established with clear plans to resolve the customer issue.
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