ZOHO Corp Off Campus Drive 2024 Hiring Freshers As Technical Support Engineers For B.E/B.Tech/Any Degree
2024-06-18
About Company:
We believe software is the ultimate product of the hands and the mind. We take pride in creating products and solutions that help solve business problems, anticipate needs, and discover opportunities to help you grow. Over the past 25 years, we’ve brought more than 55 products. But, the R&D edge that drives this innovation isn’t simple luck; it results from careful choice. We prefer to build things ourselves instead of growing our platform through acquisition. We invest more in customer support and product development than sales and marketing. All that because we believe that’s the best way to deliver choice and value to our customers. With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.
Job Profile: Technical Support Engineers
Degree Required: B.E/B.Tech/Any Degree
Experience Required: Freshers/Experienced
Salary: Not Disclosed
Work Location: Chennai
Job Description:
Answer customer queries about product features and capabilities through phone, e-mail & chat.
Efficiently troubleshoot technical issues reported by customers and assist them with in-product
and third party configurations.
Take ownership of the unresolved cases and coordinate with internal teams to ensure prompt
resolution.
Work closely with the Engineering and Product Management teams to escalate critical issues and
provide suggestions for product enhancement.
Coordinate with various internal teams during an incident, communicate the status effectively till
resolution.
Consistently meet SLA and other key performance metrics.
Requirements:
Excellent verbal and written English communication skills
Attention to detail and a strong desire to learn
Willingness to work in night shifts and weekend shifts either permanently or on a rotational basis
Should be flexible with all modes of Support – Email, Live chat and Calls
Experience in Technical Support Engineer / Customer Success Specialist with an Email Service Provider OR Email Security Software Vendor OR Domain Hosting Provider would be an added advantage.
Basic knowledge of Networking and Active Directory.
Note: Only the shortlisted candidates will be notified of the further interview process.
Apply Before the link Expires for ZOHO Corp Off Campus Drive 2024 Hiring.
JobJoins
