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IDFC FIRST Bank Off Campus Recruitment For Executive Role

2024-07-24

Role/ Job Title: Customer Service Executive

Function/ Department: Customer Experience

Education Qualification: Any Graduation

Experience: 0 to 2 years of relevant experience.

Job Purpose:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for providing exceptional customer service to our clients and resolving their inquiries in a timely and efficient manner.

Primary Responsibilities:

• Handle incoming calls/emails from customers regarding their accounts.
• Provide accurate and timely information to customers regarding their accounts, products, and services.
• Resolve customer inquiries and complaints in a professional and courteous manner.
• Maintain a high level of customer satisfaction by meeting or exceeding customer expectations.
• Collaborate with other departments to ensure customer issues are resolved quickly and efficiently.
• Meet or exceed productivity and quality standards always maintaining TAT.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

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