Should be able to manage multiple projects, prioritize work primarily SFDC reporting and case management, Basic know of Salesforce and research mindset (ussage of D&B tool and map the company hierarchy)
Interpret complex data and able to update projects/cases on Salesforce
Meet all KPIs (Turnaround Time, Utilization, Productivity, Quality and Customer Satisfaction)
A team player with ability to learn best practices
Suggest process improvements, expansion on scope of projects/ approaches
Start building long term professional relationships with regular requestors and stakeholders
Develop good understanding business & the industries we support
Skills:
Bachelor’s degree in General Business is preferred or equivalent work related experience
0-1 years professional work experience in similar position
knowledge/certification of Salesforce
Good communication and interpersonal skills
Self-starter; highly proactive
Ability to work independently and as part of a team (should be able to motivate team to achieve results)
Strong organization skills and attention to detail
Project management skills and ability to multi-task
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