As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers.
You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance.
Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Desired Candidate Profile:
Minimum age: 18 years old
Have the right to work in India
Strong communication skills in English (both written and oral fluency)
Experience working with a computer
The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
Skills:
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
Benefits:
Medical insurance
Pension plan
Internet allowance
Lifestyle benefits and retail discounts through our Amazon Extras program
Expert training and ongoing opportunities to learn more and develop your skills
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