Wipro Recruitment For Analyst Role

2024-08-05

Job Title: Analyst

Location: Hyderabad

Qualification: Any Graduate

Work Experience: 0 – 2 Years

Job Description:

Address Flexible work approval requests and validating based on predefined guidelines and protocols

Provide support based on available resources and triage requests to respective POC for approvals (as per process requirements)

Provide final confirmation on request post-successful validation

Prepare Flexible work specific documentation, review for accuracy manage document ratification

Manage system-specific data changes due to Flexible work approvals ensuring zero impact to payroll

Coordination with multiple stakeholders to manage escalations, sensitive inquiries, exception requests

Requirements:

Between 0-2 years of experience.

Graduate (Tech/ Non Technical background)

Technical profile (e.g BE/B.Tech) considered with an operational background

Problem Solving and Decision Making:

Attention to detail

Ability to unpack customer issue – Layer by layer

Ability to navigate through unknown and look for solution

Understand the root cause of the issue and ability to assess the downstream impact to other processes

Not hesitating to seek help, probing and going the extra mile to solve Googler issue

Ability to do diagnostic work and process information logically

Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome

e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back

Preferred:

Proficiency in Google Suite (preferred) and/or MS Office, including Word and Excel

Customer Orientation, Centricity and Communication

Exceptional customer service focus, including attention to detail and producing quality results

Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred

Ability to comprehend complex and variable Customer Queries

Ability to summarize the situation and be able to articulate the response on the Query received

Takes end-to-end Ownership and accountability of Customer Issues for resolution

Ability to gauge the Customer’s sentiments & emotions

₹339

₹299

₹1,499

₹1,799